Политика возврата средств
Refund Policy
Return & Exchange Policy
At Cone and Fiber I, every order is prepared with care, and we hope you will be delighted with your purchase. Please note that we do not offer returns or exchanges — all sales are final.
That said, your satisfaction matters to us. While we cannot accommodate changes of mind, we are always ready to assist if there is a mistake on our part. If you receive the wrong item, if your order arrives damaged, or if there is a defect in the product, please contact us immediately at info@coneandfiber.com Our team will review the situation with care and provide the best solution to make things right.
We kindly ask you to read product descriptions carefully before placing your order. We make every effort to describe our yarns, buttons, and accessories with precision — including size, material, color effects, and care recommendations — so that you can shop with confidence.
To help us resolve any issue as quickly as possible, please include your order number, proof of purchase, and photographs of the item in question. Once your request is approved, we will send you clear instructions and, if applicable, a prepaid return label so that you can return the incorrect or damaged item without additional cost.
Our shipping address is:
1420 NW 17th Avenue #588, Portland, OR 97209, USA
We kindly remind you that unauthorized returns sent without prior approval will not be accepted. Custom items, sale products, or discounted items remain non-returnable under any circumstances.
We believe that shopping for yarn and accessories should be joyful and worry-free. If you ever have questions or need clarification, please don’t hesitate to reach out to us at info@coneandfiber.com We are always happy to assist and ensure your experience with Good Yarn is a positive one.
Warmly,
The Cone and Fiber Inc Team