Delivery & Ordering Information
United States
Shipping rates are calculated automatically at checkout.
Orders of $100 or more receive free USPS Ground Advantage shipping.
Orders of $300 or more receive 10% off. Free shipping and the discount can be combined.
Canada
Shipping rates are calculated automatically at checkout.
All applicable taxes and duties are collected at checkout.
There are no additional taxes, duties, or import fees to pay upon delivery.
Orders are typically shipped the next business day.
How to Order Yarn
We receive yarn on large industrial cones, often weighing several kilograms, and wind exactly the amount you need.
When placing your order, please enter the exact number of grams you require. For example, if you need 400 grams, enter 400, not 4.
About Cones
Most of our yarns are rewound onto cones. Some yarns, such as sequin yarns or very thick blends, may be rewound into skeins instead.
You can add extra cones if you would like your yarn split across multiple cones. We divide the yarn equally between all cones added for that specific yarn.
If you need a custom split or special request, please leave a note in your cart before checkout.
We only split yarn into separate cones. We do not wind multiple strands together onto one cone.
Cones must be added manually when ordering through the Shop app. If you forget to add them, we will add the required cones to your order and send you a small additional invoice.
If shopping in person, you are welcome to bring your own cones. If compatible, we will gladly rewind onto them for you.
Important Information
Please pay close attention to yarn thickness and use the filters on our website. Many of our yarns are very fine and are designed to be knitted with multiple strands held together. This may be confusing for beginners who are not familiar with cone yarn.
If you are unsure about texture, color, or thickness, please contact us before placing your order. We are happy to provide additional photos or videos.
However, if your package is lost or something happens to your order or the items you received, please contact us immediately. We will always do our best to find a solution that works for everyone.
Stay in Touch
To check order status, confirm weights or availability, or compare shades, contact us via WhatsApp.
Email: info@coneandfiber.com
WhatsApp: +1 (503) 422-2203
